My card was stolen! What do I do? Tara February 28, 2022 17:54 Updated Freeze it immediately on the Lance app! Call the Visa hotline at +1 (844) 909-1626 to report the theft. Reach out to us at firstname.lastname@example.org, and we'll ship you another card ASAP. Related articles How do I temporarily freeze my card? I lost my card. What do I do? What are my spending limits? Where can I use my virtual card? How do I activate my card?