I lost my card. What do I do? Tara February 25, 2022 19:43 Updated Freeze it immediately on the Lance app! Call the Visa hotline at +1 (844) 909-1626 to report the loss. Reach out to us at email@example.com, and we'll ship you another card ASAP. Related articles My card was stolen! What do I do? How do I change my PIN? How do I activate my card? Lance's Terms of Service Where can I use my virtual card?