Oh no! There may be a few reasons your card is being decline.
First, you should check your email for an alert from our fraud detection system. You can either verify the transaction is valid via email or by calling the number to our fraud line included in the email. When you call, please be sure to have the case number that you received from your fraud alert.
If you're still having debit decline issues after calling, you may have reached your daily card spending limit. You can reach out to in-app support for further assistance or email us directly at firstname.lastname@example.org. Be sure your message includes the amount of the transaction, the merchant, and the last 4 digits of your card number so we get can to the bottom of it ASAP!